Privacy Policy
Your residential repairs, structural diagnostics, and personal project data are treated with utmost discretion.
Zero Third-Party Data SalesScope of Residential Protection
This Privacy Policy details how KR Nova Handyman LLC collects, uses, protects, and discloses personal and project-specific information gathered via our online forms, phone calls, diagnostic dispatches, and on-site repair operations throughout the Louisville, KY metropolitan district.
1. Information We Collect
To evaluate, estimate, and conduct repairs we may collect:
- Client identifiers — name, phone, email for work authorizations
- Premises & address — property location and access notes in Louisville
- Repair specifications — damage descriptions, fixture models, dimensions
- Diagnostic imagery — photos or videos submitted voluntarily by homeowners
KR Nova Handyman LLC does not pull credit bureau records for standard residential repair billing.
2. How We Use Project Information
Records are used exclusively to complete repair orders and guarantee craftsmanship:
- Technician dispatch and worksite routing
- Material procurement with local Louisville distributors
- Warranty and workmanship audits (12-month structural warranties)
3. SMS & Communication Policy
KR Nova Handyman LLC offers opt-in SMS messaging to keep homeowners informed during repair operations. You may opt out at any time by replying STOP or contacting dispatch.
4. Security & Data Retention
Project records are secured in our CRM, limited to active work orders on technician devices, and archived as encrypted invoice history for warranty support.
5. Louisville Office Contact
Privacy questions: [email protected]
+1 (502) 293-5622 · 1044 Bardstown Rd, Louisville, KY 40204